My latest experience renting from Avis, which unfortunately ended on a sour note. Every rental I’ve ever done, I’ve picked the car up with a full tank of gas and dropped it off full. I did the same this time and was very suprised to see a $14 fuel surcharge listed on my bill.
Emailing Avis immediately to point out that my receipt shows the “Fuel In” was 8/8 (or full) resulted in their request for a gas station receipt or a credit card statement. Fortunately for me, I had saved my receipt and expect to hear back from Avis this week regarding my fax.
| Â | Â | Charges |
| Car Group Rented: | INTERMEDIATE | $42.00 |
| Car Group Charged: | FULL SIZE 4 DOOR | Â |
| Car Make Model: | RED CHRY PTCR 4DR | Â |
| Mileage Out: 20861 | Fuel Out: 8/8 | Â |
| Mileage In: 20911 | Fuel In: 8/8 | Â |
| Mileage Driven: 50 | Â | Â |
| Concession recovery fee (11.11%) | Â | $4.67 |
| Fuel Service | I returned the car full and was still charged the fuel service fee! | $13.99 |
| Tax (19.875%) | Â | $12.06 |
| Total | Â | $72.72 |
| Gas | Filling up the tank | $8.00 |
| Taxi | Getting to/from the rental agency | $16.00 |
| Total | Â | $96.72 |
After faxing in my pretty beat-up gas receipt, Avis credited my card $16.77 (making the new total $79.95). With that, I’ll give them another chance.